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Consumer Guarantees - A Guide for Consumers

When you buy goods or services and they break too easily, don’t work or don’t perform as generally expected, you have rights under the law. In this booklet you will find answers to some of the questions most commonly asked by consumers, such as wha...


Trade Mark Examiners Manual - Part 31 - Prescribed and Prohibited Signs

Part 31 of the Trade Mark Examiner's Manual deals with prohibited signs and prescribed signs. A prescribed sign includes:1. Signs containing the word “patent”2. Signs including the words “to counterfeit this is forgery”3. Arms etc of Commonwealth or...


Internal Business Functions

If you hand out flyers for your business just for marketing, but your business is in building houses, you would only register in class 37 for Building Construction, Repair and Installation Services, not in class 35 for Advertising Services (unless yo...


Refund and Remedies - Services (Mandatory Statement under Australian Consumer Law)

We are not required to provide a refund if you change your mind about services you asked for. But you can choose to cancel your contract, and receive a refund for unconsumed services, if the service has a major problem. This is when the service: has...


Guide to the Electricity Retail Code

The Competition and Consumer (Industry Code—Electricity Retail) Regulations 2019 (the Code) came into force on 1 July 2019. The Code is binding on all electricity retailers that supply electricity to small customers in the applicable distribution reg...


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