Terms & Conditions
Law On Earth Clients

Law On Earth is a public self-service platform which connects customers to advisors, provides the ability for customers to create documents, perform searches and incorporate companies online, and provides education on a variety of topics in a secure environment.  In order to provide you with the best user experience and protect your interests and the interests of other members on our Site and/or App, we require all users of the Site and/or App to comply with the following Customer Terms of Use, the Advisor Terms of Use (if you are also an Advisor) and the Privacy Policy. 

 

In these terms and conditions:

·       “App” means any application we create and provide for you in the future in relation to our Site www.lawonearth.com.au;

·       “Customer” means you and any other user of the platform;

·       “including” and similar words do not imply any limit or restriction;

·       “loss” means loss of profits, savings, revenue or data, and any other claim, damage, loss, liability and cost, including legal costs on a solicitor and own-client basis;

·       “Parent Account” means an account set up under the umbrella of another entity which may be an employer, accelerator, accounting advisor, financial planner or another type of entity or third party which has corporate access to the Platform, whether or not that third party pays for your access to the Platform and services or not; 

·       “Platform” means the platform you have access to once you log on to www.lawonearth.com.au;

·       “Personal Information” means any information about an identifiable living person;

·       “Professional Indemnity Insurance” means the legal advice insurance each Advisor must have and maintain to be an Advisor in the Site, Platform &/or App, and which will cover each Customer they give advice to in the Site, Platform &/or App;

·       “Site" means www.lawonearth.com.au;

·       “us”, “we” or “our” means Law On Earth AU Pty Ltd ACN 626 822 606 of Level 54, 111 Eagle Street, Brisbane City QLD 4000, our directors, shareholders, employees, agents, assigns and any associated entity;

 

It is important to us that you understand these terms and conditions which relate to your ongoing use of the Site www.lawonearth.com.au, the Platform once you have logged in, and any future App we create to enhance your user experience (the "Site, Platform &/or App"). If you have any questions, please contact us via the Contact Us page on www.lawonearth.com.au.

 

Agreement

 

1.     By accessing and using the Site, Platform &/or App, you agree to be bound by these Customer Terms of Use, our Privacy Policy and any other terms and conditions, notices and disclaimers displayed elsewhere on the Site, Platform &/or App relating to your use of the Site, Platform &/or App ("Terms of Use").

 

2.     We may change any of the terms noted in clause 1 above at any time without notice to you, or your consent. If we do change any terms, an amended version of the Terms of Use will be posted on the Site, Platform &/or App and we will endeavour to email a copy to you however are not obliged to. You are responsible for ensuring that you regularly review the Terms of Use and your continued use of the Site, Platform &/or App after any changes are made to the Terms of Use will be deemed to constitute your acceptance of those changes. If you object to any changes to the Terms of Use, or otherwise become dissatisfied with your membership of, or association with, the Site, Platform &/or App, your only remedy is to immediately:

 

(a)       discontinue your use of the Site, Platform &/or App; and/or

 

(b)       terminate your membership in accordance with the Customer Terms of Use.

 

3.     You must:

 

(a)       not act in a way, or use or introduce anything (including any virus, worm, Trojan horse, timebomb, keystroke logger, spyware or other similar feature) that in any way compromises, or may compromise, the Site or any underlying system within the Platform, or otherwise attempt to damage or interfere with the Site, Platform &/or App or any underlying system within the Site, Platform &/or App; and

 

(b)       unless with our agreement, access the Site, Platform &/or App via standard web browsers only and not by any other method.  Other methods include scraping, deep-linking, harvesting, data mining, use of a robot or spider, automation, or any similar data gathering, extraction or monitoring method.

 

4.     We (and/or our licensors) own all proprietary and intellectual property rights in the Site, Platform &/or App (including all information, data, text, graphics, artwork, photographs, logos, icons, sound recordings, videos and look and feel), and the underlying systems which supports the Site, Platform &/or App, excluding any articles, videos, infographics, or material of any other medium which is owned by the lawyer, law firm or entity noted as the author on such material (“Advisor Material”). 

 

5.     We will use best endeavours to monitor the Advisor Material and request any materials are updated as the laws change, however you are encouraged at all times to book a legal advice session with an Advisor whenever you have a legal issue and not just rely on the general information provided in any Advisor Material including any material or guides provided by us in the Site, Platform &/or App, which has not been drafted in a way to consider your personal situation.  Such information is only general in nature to give you information about that field of law so you have a better understanding when you seek advice on your situation.

 

6.     While we use reasonable endeavours to ensure that the Site, Platform &/or App are available 24 hours a day, we do not make any representations or warranties that your access will be uninterrupted or error free. Access to the Site, Platform &/or App may be suspended temporarily without notice in the case of system failure, maintenance or repair or any reason beyond our control, and you hold us harmless where we experience any of these issues, or any delay of access to the Site, Platform &/or App causes an issue for you or another person. 

 

7.     To the extent permitted by law, we and our licensors have no liability or responsibility to you or any other person for any Loss in connection with:

(a)       the Site, Platform &/or App being unavailable (in whole or in part) or performing slowly;

(b)       any error in, or omission from, any information made available through the Site, Platform &/or App;

(c)        advice provided by an Advisor whether in video format, in the chat function or any other means, and whether given in the Site, Platform &/or App or provided to you direct by that Advisor, or an associate of that Advisor, whom you were connected with or made aware of (directly or indirectly) via the Site, Platform &/or App;

(d)       documents you created using the system where you did not seek advice on the suitability of the document;

(e)       the content in the Learning Centre, in any Advisor Material or any material or guides provided by us as general information;

(f)        any exposure to viruses or other forms of interference which may damage your computer system or expose you to fraud when you access or use the Site, Platform &/or App.  To avoid doubt, you are responsible for ensuring the process by which you access and use the Site, Platform &/or App protects you from this; and

(g)       any site linked from the Site, Platform &/or App.  Any link on the Site, Platform &/or App to other sites does not imply any endorsement, approval or recommendation of, or responsibility for, those sites or their contents, operations, products or operators.

 

8.     We make no representation or warranty that the Site, Platform &/or App is appropriate or available for use in all countries or that the content satisfies the laws of all countries.  You are responsible for ensuring that your access to and use of the Site, Platform &/or App is not illegal or prohibited, and for your own compliance with applicable local laws.

 

9.     To the maximum extent permitted by law:

(a)       you access and use the Site, Platform &/or App at your own risk; and

(b)       we are not liable or responsible to you or any other person for any Loss under or in connection with these Terms, the Site, Platform &/or App, or your access and use of (or inability to access or use) the Site, Platform &/or App.  This exclusion applies regardless of whether our liability or responsibility arises in contract, tort (including negligence), equity, breach of statutory duty, or otherwise.

 

Membership and Subscription

 

10.   You must be 18 years of age or older to become a member of the Site, Platform &/or App, even if you have express parental or guardian consent to join.  If you are under 18 years of age, you will require an adult to set up an account in their own name and to help you in finding the advice you need whilst in their care as you are unable to enter into an agreement to the Customer terms as a minor (under 18 years of age).

 

11.   When registering as a member of the Site, Platform &/or App, you must provide us with accurate, complete and up-to-date information as requested. It is your responsibility to inform us of any changes to that information. You may do this at any time by accessing your personal profile on the Platform &/or App.

 

12.   As a member of the Site, Platform &/or App, you are permitted to create one profile for yourself on that Site, Platform &/or App. You must not create multiple member profiles on the one Site, Platform &/or App without our express consent.  Where an employer has provided you with access to a corporate account, this will be an acceptable reason for having more than one account.  Where you forget your password, you must have it reset, not set up a new account.  You must not create an account for another person unless you are a carer, guardian, employee or agent for that person and they have expressly requested you set up a profile for them.

 

13.   All personal information you provide to us will be treated in accordance with our Privacy Policy. 

 

14.   You understand and accept that the information provided in the Site, Learning Centre and the Platform provides general information only and does not consider your personal circumstances.  You must seek legal advice on your particular circumstances by engaging an Advisor for a recorded video call if you wish to rely on such information. 

 

15.   Should you rely on the general information and suffer loss, you hold us completely harmless for any loss or damage. No legal insurance attaches to any free information in the Site, Platform &/or App including but not limited to the Advisor Material, any material we provide and any other information you obtain from the Site, Platform &/or App.  Insurance attaches only to advice you obtain from the Advisor in the recorded Advice Session. 

 

16.   Where you have been provided with access to the Site, Platform &/or App through Parent Account, whether or not that Parent Account is paying for your access, any service we provide or Advice Sessions; you are still bound by these Customer Terms and you hold both us and the Parent Account harmless for any advice you engage in with Advisors, and warrant that you will follow the correct procedures to make a complaint about that Advisor and pursue them legally in the event you suffer loss or harm from advice they provided, noting that Advisor’s own insurance attaches to the advice to you.

 

17.   As to any documents you create, seeking advice is not mandatory, however, you are liable for ensuring that the options you select work for your personal situation and that you seek advice from an Advisor in the platform before using the documents if you wish to do so.  We hold the intellectual property in all documents you create and provide you with a license to use the documents for a purpose that does not directly or indirectly conflict with clause 19 below.

 

18.   For any companies that you incorporate in the Site, Platform &/or App, you are liable for providing the right information to ASIC and seeking legal advice on what legal structure if right for you prior to setting up any entities if you are not experienced in doing this.  We cannot close down the company for your or get your money back from ASIC once you have lodged the company for registration so you must ensure you enter the correct information or save the application and seek advice prior to lodgment. You must not set up any fake companies and indemnify us for any breach of this clause.

 

19.   Other law firms, lawyers, businesses, individuals and entities with a direct or indirect competitive interest are prohibited from copying and/or using the material on the Site, Platform &/or App for commercial purposes including but not limited to setting up an online platform, without our consent, and from luring Customers within the Site, Platform &/or App away using any means including but not limited to the chat function or recorded video calls sessions.  Using our precedents for Customers within your own business or law firm is an acceptable use however copying the precedent ((in whole or in part, even if you amend it slightly) to avoid use of the platform or copying the human guide (in whole or in part) and applying your own branding will be considered an abuse of our intellectual property rights and the IP Licence provided to you to use the material.

 

20.   By creating a profile on the Site, Platform &/or App or using the Site, Platform &/or App for any period of time, you agree to not in any way and via any medium, derogate Law On Earth AU Pty Ltd, it’s directors, employees, agents and associates at any time.  If you have a complaint, you must make this in writing to us via the Contact Us page, directly to the Privacy Officer as noted in the Privacy Policy, or by calling us on 1300 66 46 88 so that we may assist you with a resolution where possible. 

 

Termination and suspension

 

21.   You may terminate your membership of the Site, Platform &/or App for any reason by providing written notice to us. You can provide notice of termination by:

 

(a)       mailing it to our postal address listed on the Contact Us page; or

 

(b)       messaging us via the Contact Us page.

 

22.   We reserve the right to, without limitation, do any or all of the following in relation to your membership:

 

(a)       suspend your membership;

 

(b)       permanently or temporarily hide all or part of your member profile;

 

(c)        modify your member profile;

 

(d)       terminate your membership at the end of your current billing cycle for any reason by providing prior notice to you;

 

(e)       terminate your membership immediately without notice to you if you have committed a breach of the Terms of Use;

 

(f)        deactivate your membership if you have not used the Site, Platform &/or App for a period of 12 months or more (from the date of last use); and/or

 

(g)       permanently or temporarily block your access to all or part of the Site, Platform &/or App.

 

Service and Features

 

23.   You may become a member of the Site, Platform &/or App at no cost, however this will entitle you to have access to the free material in the Learning Centre only.  To create documents, set up a company or book a legal advice session, you will need to pay for each of these services on a Pay As You Go basis.  To obtain lower prices on  documents, company incorporation and advice sessions, you will need to sign up as a Premium Member or for a subscription, unless you have access to a corporate deal provided by your employer under a Parent Account.

 

24.   As a Member, you will have the ability to access features and services available on the Site, Platform &/or App (such as discounted advice rates, subscription services or any chargeable service or feature that becomes available from time to time).

 

25.   To book legal advice sessions online, you must be a member and verify your identification first before you will be able to access any Advisor’s calendar to book in a session.  You must not use fake identification or impersonate another person at any time during your use of the Site, Platform &/or App.

 

26.   We will charge you fees based on what services you contract with us to receive and we reserve the right to change these fees at expiry of the current term for which you have paid, from time to time without notification directly to you.  Notification of fee increases will be made in the platform and your continuing to use the services will be your express acceptance of the new pricing.  

 

27.   In the event we offer physical products ("Goods") for purchase at any time, all purchases, postage and insurance costs are to be paid for by you prior to the Goods being shipped. 

 

28.   Risk passes to you upon your payment of the Goods.  Therefore, you are responsible for any damage incurred during shipping and you elect to take out insurance cover or otherwise at your own risk.  To the extent permitted by law, we disclaim any liability for items damaged after risk has passed, where the Goods are not insured, or fall outside the scope of the insurance policy.

 

29.   To the extent permitted by law, we do not warrant that the products will be fit for purpose or of a particular merchantable quality.  We do not facilitate refunds from the third-party supplier for change of mind so please choose carefully.

 

30.   Further details and any additional terms and conditions relating to any future features and services (including pricing for any future chargeable services) will be made available on the Site, Platform &/or App. Any such additional terms and conditions form part of the Terms of Use.

 

31.   Should we choose in the future to implement a chargeable service or feature, we reserve the right to change the pricing for any chargeable service or feature on the Site, Platform &/or App at any time. If you are unhappy with a change of pricing, you are entitled to discontinue your use of the Site, Platform &/or App or terminate your membership in accordance with the Terms of Use.

 

32.   In the event of unusual activity, we reserve the right to temporarily or permanently suspend your account and contact you, or any other relevant third party to report such unusual activity.

 

33.   We reserve the right to change or discontinue any service or feature of the Site, Platform &/or App in whole or in part any time.

 

Payment

 

34.   You are responsible for maintaining the confidentiality and security of your credit card or debit card details.  We do not store this information and you are entering it directly into our Stripe Payment Gateway, therefore by agreeing to our terms, you are also agreeing to Stripe’s terms which can be accessed here.

 

35.   You must ensure that your credit card or debit card has access to sufficient funds for any subscription you purchase and for any services you wish to purchase.

 

36.   You may cancel subscriptions right up until one day prior to the subscription renewing to make the most of your subscription time, but it is it is solely your responsibility to turn off or cancel the subscription and you will not be entitled to a refund as full access to that subscription will remain available to you until you turn it off.   

 

37.   In the event you have been given access to pre-paid advice sessions as part of a Parent Account, you must use your own credit card or debit card to access additional advice sessions above the agreed amount that has been prepaid.  Given you may not have a credit card in place when you use your prepaid advice sessions, if you have used up that time and need to extend the advice session, you will not be able to do this.  You would in that situation need to end the session and put in your credit card details, then book another advice session with the Advisor.  You can then extend as many times as you like as you will be paying for the sessions.   

 

Secure access

 

38.   You are responsible for maintaining the confidentiality and security of your login and password.

 

39.   You are wholly responsible for all activities that occur under your login and password.

 

40.   You agree to immediately notify us of any unauthorised use of your login or password.

 

41.   You must ensure that you exit from your account at the end of each session.

 

42.   We may at any time request a form of identification to verify your identity and/or your compliance with the Terms of Use.

 

Content

 

43.   Any images, sounds, or text (Content) that you transmit or post on the Site, Platform &/or App, or otherwise transmit to any other member of the Site, Platform &/or App by any other means, must be complete and accurate.

 

44.   You agree not to post or transmit on the Site, Platform &/or App, or otherwise transmit to any other member of the Site, Platform &/or App by any other means, Content that:

 

(a)       is unlawful, obscene, defamatory, indecent, offensive or inappropriate;

 

(b)       is false or misleading in any way;

 

(c)        infringes the rights of any third party;

 

(d)       you do not have a right to make available under any law or contractual obligation;

 

(e)       is sexually explicit or contains sexual references / innuendo;

 

(f)        pertains to group sexual activity or soliciting contact for the purpose of extra marital (marital, de facto or relationship) encounters or affairs;

 

(g)       contains restricted or password only access pages, or hidden content; or

 

(h)       contains viruses, or other computer codes, files or programs designed to interrupt, limit or destroy the functionality of other computer software or hardware.

 

45.   Without limiting the above, you must not transmit or post on the Site, Platform &/or App, or otherwise transmit to any other member of the Site, Platform &/or App by any other means, any images that contain:

 

(a)       images of any person other than you (without their consent);

 

(b)       material, cartoons, pictures or text that is offensive or potentially likely to offend, discriminate, defame or cause social concern; or

 

(c)        nudity.

 

46.   You are solely responsible for Content that you transmit or post on the Site, Platform &/or App, or otherwise transmit to any member of our Site, Platform &/or App by any other means.

 

47.   We are not responsible for, and accept no liability with respect to, any Content transmitted or posted on the Site, Platform &/or App, or otherwise transmitted to any member of the Site, Platform &/or App by any other means, by any person.

 

48.   We reserve the right, but have no obligation, to review Content transmitted or posted on the Site, Platform &/or App, or (where possible) otherwise transmitted to any member of the Site, Platform &/or App by any other means.

 

49.   Without limiting your responsibilities under the Terms of Use, we reserve the right to modify and/or remove any Content that, in our opinion, violates the Terms of Use or otherwise has the potential to harm, endanger or violate the rights of any person.

 

50.   We do not make any representations or warranties as to the accuracy, reliability or completeness of any Content posted or transmitted on the Site, Platform &/or App, or otherwise transmitted to any other member of the Site, Platform &/or App by any other means, by any person. Furthermore, we do not endorse any opinion, advice or statement made by any person other than us. We do not accept any liability for any loss, damage, cost or expense resulting from anyone's reliance on Content posted or transmitted on the Site, Platform &/or App, or otherwise transmitted to any other member of the Site, Platform &/or App by any other means.

 

Use of the Site, Platform &/or App and prohibited activities

 

51.   You agree not to use the Site, Platform &/or App (or contact any other member of our Site, Platform &/or App) to:

 

(a)       defame, abuse, harass, stalk, threaten or otherwise offend others;

 

(b)       engage in or promote any surveys, contests, pyramid schemes, chain letters, unsolicited e-mailing or spamming;

 

(c)        impersonate or create a profile for any person or entity;

 

(d)       promote, or provide information about, illegal activities or conduct;

 

(e)       promote racism, bigotry, hatred, harassment or any kind of harm against any group or individual;

 

(f)        exploit any person under the age of 18, or to solicit information from anyone under 18; or

 

(g)       solicit money, passwords or personal information from any person.

 

52.   You also agree not to:

 

(a)       use any robot, spider, or other device or process to retrieve, index, or in any way reproduce or circumvent the navigational structure or presentation of the Site, Platform &/or App;

 

(b)       "frame" or "mirror" any part of the Site, Platform &/or App without our prior written authorization;

 

(c)        use code or other devices containing any reference to the Site, Platform &/or App to direct other persons to any other web page;

 

(d)       except and only to the extent permitted by law, modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Site, Platform &/or App or cause any other person to do so.

 

53.   The Site, Platform &/or App are for the personal use of individual members only and business owners may highlight their business in the Biography section of the Portal but not use the portal to directly sell their products/services, only build relationships so that such selling of products or services is done outside of the Portal. The Site, Platform &/or App must not be used for commercial endeavours, including advertising, selling or hiring products or services, collecting names and/or email addresses or sending unsolicited emails. Unauthorised framing / linking to the Site, Platform &/or App is prohibited.

 

54.   We have no obligation to monitor any member's use of our Site, Platform &/or App, however, we reserve the right at all times to monitor, retain and disclose any information as necessary to satisfy any applicable law, legal requirement, police investigation or governmental request.

 

Safe interaction, complaints and disputes

 

55.   Unfortunately, it is possible that other members of the Site, Platform &/or App may use the Site, Platform &/or App in violation of the Terms of Use. For example, it is possible that another member may post or transmit on the Site, Platform &/or App Content that is obscene or offensive, or use the Site, Platform &/or App to harass you.

 

56.   We urge you to be cautious when interacting with other members of the Site, Platform &/or App. You should carefully select the Content that you post or transmit on the Site, Platform &/or App, or otherwise transmit to any other member by any other means. You must not include any telephone numbers, street addresses, last names, URLs or email addresses in your member profile. Any Content that you transmit or post on the Site, Platform &/or App, or otherwise transmit to any other member of the Site, Platform &/or App by any other means, will be considered non-confidential.

 

57.   If you are experiencing problems with any other member of the Site, Platform &/or App and would like to make a complaint, please send us an email via the Contact Us page.

 

58.   We may record and store any information relating to any complaint made against you.

 

59.   We reserve the right, but have no obligation, to monitor disputes between members of the Site, Platform &/or App.

 

60.   You agree to hold us harmless in connection with any dispute or claim that you make against any other member of the Site, Platform &/or App.

 

Intellectual property

 

61.   We own and retain all proprietary rights in and relating to the Site, Platform &/or App. Proprietary rights in and relating to the Site, Platform &/or App must not be used in any way without our prior written consent.

 

62.   You warrant that any Content that you post or transmit on the Site, Platform &/or App, or otherwise transmit to any other member of our Site, Platform &/or App by any other means, will not infringe the intellectual property rights of any third party.

 

63.   Subject to our obligations under the Privacy Policy, you grant us the right to use, reproduce, publish, store, modify or transmit, in any form or by any means, in whole or part, your Content for any purpose. You warrant that you have the right to grant us such rights.

 

64.   No person may use, reproduce, publish, store, modify or transmit, in any form or by any means, in whole or part, any Content posted or transmitted on our Site, Platform &/or App, or otherwise transmitted to any member of our Site, Platform &/or App, other than their own Content, without the express written permission of the relevant owner.

 

65.   If you believe that any Content has been posted or transmitted on the Site, Platform &/or App, or otherwise transmitted to any member of our Site, Platform &/or App by any other means, in violation of your rights, please send us an email via the Contact Us page.

 

External activities

 

66.   From time to time, we may promote, advertise, or sponsor functions, events, offers, products, services, competitions or other activities that may be conducted offline and may be conducted by third parties ("External Activities").

 

67.   External Activities may be subject to separate terms and conditions.

 

68.   You acknowledge that you participate in any External Activities entirely at your own risk.

 

69.   In relation to External Activities conducted by any third party (even if such third party has been contracted by us or we are associated with such activity), we do not accept any liability for any loss, damage, cost or expense that you suffer or incur as a result of or in connection with your participation in such External Activities.

 

70.   In relation to External Activities conducted by us, to the maximum extent permitted by law, we exclude all implied representations and warranties which, but for the Terms of Use, might apply in relation to your participation in relation to such External Activities. To the extent that our liability cannot be excluded by law, our maximum liability to you will be limited to the amount paid by you (if any) for your participation in the event.

 

Third party websites and advertising

 

71.   From time to time, the Site, Platform &/or App may feature or display hyperlinks and pointers to websites operated by third parties. Such websites do not form part of the Site, Platform &/or App and are not under our control. We do not accept any responsibility for the contents of any such hyperlink or linked website. If you link to any third-party websites you leave the Site, Platform &/or App entirely at your own risk.

 

72.   From time to time, the Site, Platform &/or App may also feature or display third party advertising. By featuring or displaying such advertising, we do not in any way represent that we recommend or endorse the relevant advertiser, its products or services.

 

Limitation of liability and indemnity

 

73.   You acknowledge that you use the Site, Platform &/or App at your own risk and hold us harmless for any system or technical issues with the Site, Platform &/or App.

 

74.   You acknowledge that we are not responsible for, and accept no liability in relation to, your use of and conduct in connection with the Site, Platform &/or App, or any other members' or third-party suppliers’ use of or conduct in connection with the Site, Platform &/or App, in any circumstance.

 

75.   You agree to indemnify us and any Parent Account for any loss, damage, cost or expense that we may suffer or incur as a result of or in connection with your use of or conduct in connection with the Site, Platform &/or App, including any breach by you of the Terms of Use.

 

76.   To the maximum extent permitted by law, we exclude all implied representations and warranties which, but for the Terms of Use, might apply in relation to your use of the Site, Platform &/or App. In particular, we do not make any representations or warranties that the Site, Platform &/or App will be uninterrupted or error free. Nor do we make any representation or warranty about the likelihood of any outcomes of your use of the Site, Platform &/or App.

 

77.   To the extent that our liability cannot be excluded by law, our maximum liability to you will be limited to the total amount paid by you (if any) for any chargeable service or feature on the Site, Platform &/or App purchased by you during the term of your membership.

 

78.   In no circumstances will we be liable for any indirect, punitive or consequential loss or damages; loss of income, profits, goodwill, data, contracts, use of money; or loss or damages arising from or in any way connected to business interruption of any type, whether in tort, contract or otherwise.

 

79.   You hold any third party group (for example a corporate who has several employees receiving advice in the platform as an employee perk; an accelerator; or an accountant who has several clients obtaining access at a discounted rate under that accountant’s corporate account) harmless for any issues between you and a Customer where the only involvement of that third party group has been as the introducer to the Site, Platform &/or App or as the entity paying for the Customer’s access to the Site, Platform &/or App.

 

80.   You hold us harmless, provide us with an indemnity and assume full liability for any advice you obtain, or fail to obtain, in an advice session online or in any chat with the Advisor and agree not to join us in any mediation or litigation with an Advisor at any time.

 

81.   In the event that an issue arises, and you make a Customer complaint, we will contact you about this to make direct contact with the Advisor so that you can resolve the issue directly with them and access their professional indemnity insurance if necessary and appropriate in the circumstances. 

 

82.   The recorded advice sessions are recorded, encrypted and stored securely. You have the ability to download and open the recorded advice sessions at any time by initiating the download process from your Dashboard. You are liable for keeping any downloaded video sessions secure at all times, and hold us harmless for any loss, damage to you, us or an Advisor or third party; or for loss of privilege in advice you have received where you did not take all necessary measures to secure a downloaded video, did not secure access to your personal profile or ensure access to your email account associated with the Site, Platform &/or App was secure.

 

83.   You are prohibited from sharing your password with any other person or entity and are liable for any loss or damage this causes to a customer, us, an associate of ours or any third party as a result of another person accessing your profile.

 

General

 

84.   No partnership, joint venture, employment, or agency relationship exists between you and us as a result of the Terms of Use or your use of the Site, Platform &/or App.

 

85.   The Terms of Use represent the entire agreement between you and us regarding your use of the Site, Platform &/or App.

 

86.   If any provision of the Terms of Use is held to be invalid, the remainder of the Terms of Use shall continue in full force and effect.

 

87.   If any provision of the Terms of Use is held to be invalid, the remainder of the Terms of Use shall continue in full force and effect.

 

88.   You agree that the Terms of Use will be governed by the laws of Queensland you and agree to submit exclusively to that jurisdiction.